Data Collection & Use

We collect personal data to provide you with the best possible service and continuously improve your experience with our platform. The types of personal data we collect include:

• Contact Information: Your name, browsing behavior, and other details provided in interactions with our platform, which enable us to process your orders, send you updates, and offer personalized customer support.
• Usage Data: Information about how you interact with our website and services, including browsing history, device information, and IP addresses. This data helps us understand your needs and tailor our offerings accordingly.
• Transactional Data: Details related to your purchases such as order history and shipping preferences. This information is critical for processing orders and managing delivery logistics.
• Communication Data: Records of any communications you have with our support team, including feedback, inquiries, and requests for assistance.

Data Protection

To protect your personal data, we have implemented robust security measures, which include:

• Encryption: All data transmitted between your device and our servers is secured using industry-standard encryption protocols (such as SSL/TLS). This ensures that your information remains confidential during transmission.
• Access Controls: We restrict access to your personal data to authorized personnel only. Our staff undergo regular training on data privacy and security best practices to ensure your data is handled responsibly.
• Regular Security Audits: Our systems are subject to regular audits and monitoring to detect, prevent, and respond to potential security threats or vulnerabilities.
• Compliance with GDPR: We fully comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws, ensuring that your rights are respected and that your data is processed lawfully, fairly, and transparently.

Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Here’s how we use them:

• Essential Cookies: These cookies are necessary for the basic functioning of our website. They enable core functionalities such as security, network management, and accessibility.
• Performance Cookies: These help us understand how visitors use our website by collecting information on the pages visited and any issues encountered. This data allows us to optimize the performance and user experience of our site.
• Advertising Cookies: Used to deliver personalized advertisements based on your browsing habits and interests. These cookies help us measure the effectiveness of our marketing campaigns.
• Third-Party Cookies: In some cases, cookies may be set by our partners to provide additional services or for analytics purposes. We ensure that any third-party cookie usage complies with relevant data protection standards.

You have the option to manage your cookie preferences through our cookie consent tool, or adjust your browser settings to block or delete cookies at any time.

Privacy Support

We offer dedicated privacy support to assist you with your data-related rights:

• Access Your Data: If you wish to know what personal data we hold about you, you can request a copy at any time.
• Correct Inaccuracies: Should you find that any of your information is inaccurate or outdated, we offer a simple process to update or correct your data.
• Data Deletion: You have the right to request the deletion of your personal data, subject to certain legal retention requirements.
• General Inquiries: For any other privacy-related questions or concerns, please visit our Contact Form at the bottom of this page and submit your request. Our support team will respond as soon as possible.

Payment and Security

We ensure secure transactions by partnering with trusted providers like Vipps, Stripe, and other payment systems. These services comply with strict security regulations, and we do not store sensitive payment data on our servers.

Your Rights

Under GDPR and applicable laws, you have the right to:

• Access, update, correct, or delete your personal data.
• Restrict or object to data processing.
• Withdraw consent at any time (subject to legal restrictions).
• Request data portability.

If you wish to exercise any of these rights, please contact us via our support page.

Data Retention

We retain your data only for as long as necessary for business operations or legal compliance. Once no longer needed, data is securely deleted or anonymized.

Third-Party Services

We may engage trusted third-party service providers for analytics and payment processing. These providers adhere to strict security and privacy standards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect regulatory changes or improvements to our practices. Significant changes will be communicated on our website.

Contact Information

For privacy-related inquiries, please visit our Contact Format the bottom of this page and submit your request. Our support team will respond as soon as possible.

User Rights & Responsibilities

User-Generated Content

If you submit content (e.g., comments, reviews, forum posts) on our website, you:

• Are solely responsible for any content you post.
• Grant Ovongiz AS, a company registered in Norway under organization number Org. No 920 400 949. a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content for service promotion.
• Acknowledge that we may remove content violating these terms or that we find inappropriate at our sole discretion.

Intellectual Property Rights

All content on our platform, including text, graphics, logos, and software, is owned by or licensed to Ovongiz AS, a company registered in Norway under organization number Org. No 920 400 949. and is protected by intellectual property laws.

• You may access and use the content for personal, non-commercial purposes only.
• Unauthorized reproduction, distribution, or commercial use of any content is strictly prohibited.

Liability Limitations

Our website and services are provided 'as is' and 'as available', without warranties of any kind, either express or implied.

• We do not guarantee uninterrupted, error-free, or secure services.
• To the maximum extent permitted by law, we disclaim liability for any direct, indirect, incidental, consequential, or punitive damages related to your use of our services.

Contract Formation

A legally binding contract is established when you:

• Purchase products or services from our platform.
• Accept these Terms of Service by continuing to use our website.

In the event of errors, pricing discrepancies, or service interruptions, we reserve the right to correct or cancel affected transactions and will notify you of any such changes.

Modifications to the Terms

We may update or modify these Terms of Service at any time, with or without prior notice. Changes take effect immediately upon posting on this page.

Continued use of our website after modifications constitutes acceptance of the updated terms. We encourage you to review this page periodically for any changes.

Governing Law & Dispute Resolution

These Terms of Service are governed by and construed in accordance with Norwegian law and applicable EU regulations.

• We encourage direct negotiation for a resolution.
• If unresolved, disputes may be referred to binding arbitration or legal proceedings in the appropriate Norwegian courts.

Contact and Support

For questions, concerns, or support related to these Terms of Service, please use the Contact Form at the bottom of this page. Our team is committed to addressing your inquiries promptly and professionally.

Open Purchase Policy

Exemptions from Open Purchase

Certain products cannot be returned due to health, hygiene, or customization reasons, including:

• Wearables: Cannot be returned once opened or used due to hygiene and health regulations.
• App Services & Subscriptions: Digital products are non-refundable once activated or accessed.
• Custom-Made Products: Items tailored to your specifications are not eligible for return unless they are defective or do not match the order details.
• Perishable Goods: Products with a limited shelf life or those prone to rapid deterioration cannot be returned.

Return Period

You have 14 days from the date of purchase to return a product. Products returned after this period may be denied a refund or may only qualify for a partial refund based on the product’s condition.

How to Return a Product

To initiate a return, follow these steps:

1. Contact Customer Support using the Contact Form
2. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
3. Securely package the product in its original packaging with all included accessories and documentation.
4. Use the provided return label and ship the package within the designated return period.

Return Costs

The costs associated with returning a product are as follows:

• Return Shipping Fee: A standard fee of €13.90 will be deducted from your refund to cover return shipping costs.
• Restocking Fee: If the returned product shows signs of damage, excessive use, or is missing components, an additional restocking fee may apply.
• Defective Products or Our Error: If the return is due to a defective product or an error on our part, Ovongiz AS will cover all return shipping costs, and no additional fees will be charged.

Refund Processing Time

Once the returned product is received and inspected:

• Refunds will be processed within 7 to 14 business days.
• If the item is returned in less than perfect condition, a partial refund may be issued.
• Refunds will be issued via the original payment method whenever possible.

Exchange Policy

If you prefer an exchange instead of a refund, you may request a replacement for a different size, color, or model (subject to availability). To initiate an exchange:

1. Contact Customer Support via the Contact Form with details of the exchange request.
2. Any price differences will be adjusted accordingly.
3. The exchange will follow the same guidelines as our return process.

Additional Information

This Return & Refund Policy applies only to products purchased directly from Ovongiz AS.

• Items purchased from third-party sellers or promotional offers may have different return conditions.
• For any questions regarding returns, exchanges, or refunds, please reach out to our customer support team through the Contact Form

What Does the Warranty Cover?

The warranty covers manufacturing defects in materials and workmanship for eligible products.

Warranty Types

Our products are covered by both a standard warranty and an optional extended warranty:

• Standard Warranty: Covers manufacturing defects for a fixed period based on product type.
• Extended Warranty: An optional 24-month extension available under specific terms.

Proof of purchase is required to claim a warranty. The warranty does not affect your statutory rights under the legal guarantee.

Warranty and Legal Guarantee

Our products come with both a warranty and a legal guarantee, ensuring your rights in case of defects:

• Smartwatches & Wearables: 12-month warranty, with an optional 24-month extended warranty.
• Accessories & Chargers: 12-month warranty, with an optional 24-month extended warranty.
• Refurbished or Open-Box Products: 6-month warranty.

If a product is repaired or replaced under warranty, the warranty continues from the original purchase date (it does not restart). Proof of purchase is required to claim a warranty. Note: Your statutory rights under the legal guarantee remain unaffected by the warranty period.

How to Request a Repair or Replacement

If you experience an issue covered under warranty, follow these steps:

1. Submit a warranty claim by contacting our customer support team using the support form on our website.
2. Provide proof of purchase (order number, receipt) and a clear description of the issue.
3. If possible, attach photos or videos of the defect.
4. Our team will assess whether the issue qualifies for a free repair or replacement.
5. If the issue is covered, we will repair or replace the product at no cost.
6. If the issue is not covered, we will offer a paid repair option or return the product.

Repair turnaround time is typically 10–20 business days, depending on the issue and parts availability.

Who Pays for Shipping?

The shipping costs for warranty claims are as follows:

• Warranty repairs/replacements: We cover shipping both ways if the issue is covered under warranty.
• Non-warranty repairs: The customer is responsible for shipping costs.

What If My Warranty Expires?

If your product is no longer under warranty, we may still offer paid repair services. Contact our support team for a quote.

Legal Compliance

This warranty policy complies with Norwegian and EU consumer protection laws, including Directive 2019/771 on the Sale of Goods, ensuring fair warranty rights for all customers.

Contact Information

For warranty claims, repairs, or questions, reach out via our contact form on the website. Our support team is available to assist you.

Delivery Times & Regions

We ship to customers within Norway, the EU, and select international locations. Delivery times vary based on destination and shipping method:

• Standard Shipping (Norway & EU): 3–7 business days.
• Express Shipping (Norway & EU): 1–3 business days.
• International Shipping: 5–14 business days, depending on location and customs processing.

Estimated delivery times exclude order processing time.

Shipping Fees

The shipping fees are as follows:

• Standard Shipping (Norway & EU): €13.90 (or 79 NOK).
• Express Shipping (Norway & EU): €29.90 (or 199 NOK).
• International Shipping: Fees vary based on location and carrier.
• Free standard shipping on orders over €99 (or 1,000 NOK).

Customers are responsible for any applicable customs duties, taxes, or import fees for international orders outside Norway & EU.

Processing & Dispatch Times

Orders are typically processed and shipped within 24 hours from the order confirmation date. Orders placed on weekends or public holidays will be processed the next business day.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your shipment via our carrier partners' websites.

Handling Delays & Issues

While we strive to deliver all orders on time, delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier delays.

• Delayed Deliveries: If your order has not arrived within the estimated timeframe, please allow an additional 2–3 business days before contacting customer support.
• Lost or Damaged Shipments: If your package is lost or arrives damaged, please report the issue to our support team within 7 days of receipt to initiate a claim.
• Incorrect Address: If an incorrect or incomplete shipping address is provided, additional delivery fees may apply.

Subscription Management

Customers can manage their subscriptions directly through their account settings on our website. Available options include:

• Upgrading or Downgrading subscription plans.
• Pausing or Resuming a subscription (if applicable).
• Canceling a subscription at any time before the next billing cycle.

Billing Practices & Payment Processing

Subscriptions are billed on a monthly or annual basis, depending on the plan selected.

• Payments are automatically processed through the original payment method on file.
• Customers will receive a billing reminder before renewal.
• If a payment fails, you will be notified and given a grace period to update your payment details before service interruption.

Refund Eligibility

Refund policies for subscriptions are as follows:

• Full Refunds: Customers are eligible for a full refund if they cancel within 14 days of the initial subscription purchase, in compliance with Norwegian and EU consumer protection laws.
• Prorated Refunds: If a subscription is canceled after the initial 14-day period, refunds may be prorated based on usage and remaining time in the billing cycle.
• Non-Refundable Items: Subscription payments for digital services, promotional offers, or discounted plans may be non-refundable unless required by law.

Cancellation Process

To cancel a subscription, follow these steps:

1. Log in to your account.
2. Navigate to Subscription Settings.
3. Click Cancel Subscription and confirm.
4. You will receive a confirmation email once the cancellation is processed.

Cancellations take effect at the end of the current billing cycle, ensuring uninterrupted service until then.

Ownership Details

All content on our platform, including text, images, logos, trademarks, and software, is the property of Ovongiz AS or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.

Usage Rights

Users may access and use the content solely for personal, non-commercial purposes. Modifying, copying, or redistributing content without written permission is not allowed.

Reporting Infringements

If you believe your copyright or trademark rights have been infringed upon, please contact our legal team with supporting evidence, and we will investigate the claim.

Legal Obligations

Our operations adhere to Norwegian and EU regulations, ensuring fair business practices, transparent policies, and consumer protection measures.

Accessibility Commitment

We strive to make our website and services accessible to all users, including those with disabilities. If you encounter accessibility issues, please reach out to us for assistance.

Transparency & Updates

We regularly update our policies to reflect changes in laws and regulations. Any significant updates will be communicated to users in advance.