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GalaxyXplore

Returns

Ombestemt deg? Du har 14 dager.

How to send back something you bought on galaxyxplore.com, what it costs and when you get your money.

Svarene er sitert ordrett fra denne siden.

The short version

  • 14 dager på å ombestemme deg. Fristen starter dagen du mottar klokken, og du trenger ikke oppgi grunn.
  • Be om et returnummer først. Bruk kontaktskjemaet og oppgi bestillingsnummeret.
  • Ombestemmer du deg, betaler du returfrakten. Send klokken tilbake på din egen måte, eller bruk vår forhåndsbetalte returetikett, så trekker vi kostnaden (13,90 € / 159 kr). Er klokken defekt, kom den skadet fram eller har vi gjort en feil, betaler vi frakten begge veier.
  • Pengene tilbake innen 14 dager. Til den opprinnelige betalingsmåten.

01Slik fungerer en retur

  1. 1Be om et returnummerBruk kontaktskjemaet innen 14 dager etter levering.
  2. 2Pakk klokkenUbrukt der det er praktisk mulig, med alt tilbehør og originalemballasjen.
  3. 3Send den tilbakeSend den til adressen vi oppgir, med returnummeret.
  4. 4Få pengene tilbakePrisen og kostnaden for standardlevering, til den opprinnelige betalingsmåten, innen 14 dager fra dagen du sier fra om at du går fra kjøpet (vi kan vente til klokken er tilbake hos oss).

0214-day right of withdrawal

You may withdraw within 14 days of delivery, without giving a reason. This right comes from the Norwegian Right of Withdrawal Act (angrerettloven) and, if you live in Italy, the Italian Consumer Code (Codice del Consumo, articles 52–59). Nutrition Pro bought on galaxyxplore.com is different: you ask for it to start straight away, so your right of withdrawal ends when it starts. The terms explain renewal and refunds.

03How to return

Ask for a return number through the contact form before you post the parcel. Add the order number from your confirmation email. Returns without a return number may be delayed.

Send the watch unused where practical, with all original accessories and packaging, to the address we give you with the return number.

04Return shipping

If you change your mind, return shipping is yours: send it back your own way, or use our prepaid label and we deduct its cost (€13.90 / 159 kr) from the refund. The label is optional, and the deduction is never more than the refund. If the watch is defective, arrived damaged or we made a mistake, we pay the shipping both ways and deduct nothing.

05Your refund

When you withdraw, we refund the price you paid and the standard delivery cost of your order. Refunds go to the original payment method within 14 days of the day you tell us you're withdrawing (we may wait until the watch is back with us).

06Model withdrawal form

To: Ovongiz AS, owner of the GalaxyXplore brand. Our postal address and email address are on the legal information page.

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: GalaxyXplore GXS3, ordered on [date] / received on [date], name, address, date, signature (only if on paper).

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