GalaxyXplore

GalaxyXplore

Legal information

Plain answers. The full text one tap away.

Our policies, your data rights and who we are, in one place.

Answers are quoted word for word from our policies.

  • Your data is never sold.
  • Never used for ads.
  • You can delete it at any time.

Your data, mapped

What we keep, why, for how long, and what you can do about it. Every line comes from our policies.

galaxyxplore.com and GXS3 orders.

  • Your orders

    Name, email, phone, billing and delivery address, and payment status.

    Why
    To deliver your order, send the receipt and owner code, and handle returns or warranty.
    How long
    As long as Norwegian bookkeeping and consumer law require.
    Your control
    The law requires us to keep these records.

  • Card details

    Your card number and payment details.

    Why
    To take your payment.

    Never: We never see or store your card details. Stripe, our payment provider, keeps them.

  • Shopping account

    Verified email, name, language, date of birth, country, saved addresses, wishlist and links to your orders.

    Why
    To run your account and check the age rules for your country.
    How long
    While your account is open.
    Your control
    Delete it under Your account. You can restore it for 90 days, then it is erased.

  • Back-in-stock list

    Email, country, browser language, the colour you want and when you agreed.

    Why
    One email when that colour is back.
    How long
    Until you leave. Unconfirmed sign-ups are deleted after 30 days.
    Your control
    Every email has a link to leave, which deletes your address.

    Never: Never shared and never used for ads.

  • Cookies

    Only essential ones: keeping you signed in, your cart and your saved products.

    Why
    To make the shop work.
    How long
    7 to 30 days.
    Your control
    Details are in the cookie policy.

    Never: Never for analytics, tracking or ads.

  • Messages to us

    What you send through the contact form.

    Why
    To answer you.
    How long
    12 months, then deleted.

From the Privacy policy

Your rights, as actions

Some are in the app. For the rest, write to us through the contact form. We answer data requests within one month.

Policies

The rules for the shop and the Nutrition app.

  • Privacy policyAll of GalaxyXploreHow GalaxyXplore handles your personal data, across the shop, the GXS3 and the Nutrition app.
    The short version
    • Your data stays yours. We use your information to provide our services. We never sell your personal data or use it for advertising.
    • Your payments stay private. Payments are handled by Stripe, Apple or Google. We never see your full card details.
    • Your health data stays under your control. Our Nutrition app uses your health data only with your explicit consent. You can withdraw your consent at any time.
    • Plans don’t share your data. Family and organisation owners see only whether you have a seat, never your meals or health data.
    • You stay in control. You can access, correct, export or delete your personal data. If you delete your account, you can restore it within 90 days.
    Read the full page
  • Terms of serviceAll of GalaxyXploreThe terms for buying from galaxyxplore.com and for using the Nutrition app.
    The short version
    • Prices are what you pay. Prices include VAT and are shown in euro or kroner. Stripe takes payments on the web.
    • You can change your mind. You can withdraw within 14 days of delivery, without giving a reason.
    • Faults are covered. Consumer law covers faults, and each product page states its warranty.
    • Pro is your choice. Nutrition Pro renews until you cancel, and there is no free trial. Cancel at least 24 hours before the period ends.
    • Offers have clear rules. Campaign bundles, referrals, family and organisation plans and invitations each have their own section.
    • Your rights stay in force. Norwegian law applies to purchases, and your local consumer rights stay in force.
    Read the full page
  • Cookie policyShopThe few essential cookies we use, and why.
    The short version
    • Cookies keep you signed in and remember your cart and saved products.
    • No analytics, advertising or social media cookies, and nothing shared with partners.
    • Essential cookies don’t need your consent, so there is no banner to click through.
    Read the full page

Your data

What we keep, for how long, and how to change or delete it.

  • GDPRAll of GalaxyXploreYour rights under the GDPR and how to use them.
    The short version
    • You can see your data. Ask us what we hold about you.
    • You can correct it. Ask us to fix anything that is wrong.
    • You can take it with you. Export your Nutrition data in the app, free on every plan. For shop data, ask us.
    • You can delete it. In the app, or under Your account. A deleted account can be restored for 90 days.
    • You can say no. Withdraw consent in the app, or ask us to restrict or stop how we use your data.
    • We answer within one month. Complex requests can take two more months; we tell you if so.
    • You can complain. To Datatilsynet in Norway, the Garante in Italy, or the authority where you live.
    Read the full page
  • Data retentionAll of GalaxyXploreHow long we keep orders and account data.
    The short version
    • Your account lasts while you want it. Account data is kept while the account is open.
    • Deleting is real. A deleted account can be restored for 90 days, then it is erased for good.
    • The law keeps the receipts. Orders and invoices are kept for as long as accounting and consumer law require.
    • Messages don’t linger. Contact-form messages are kept for up to 12 months, unless an ongoing request or the law needs them longer.
    • Invitations don’t keep your address. Once an invitation is used or expires, only a one-way hash is left.
    • Lists end when you leave. Unconfirmed sign-ups are deleted after 30 days, and leaving deletes your address.
    Read the full page
  • Data securityAll of GalaxyXploreHow we protect your personal data.
    The short version
    • Every connection is encrypted. We use HTTPS, and our sites tell browsers to use nothing else.
    • Access is limited. Each part of our system reaches only the data it needs.
    • Logs leave you out. No names, email addresses or health data in our logs.
    • Card numbers never reach us. Payments are handled by Stripe, Apple or Google. We never store card numbers.
    • Breaches are reported. To Datatilsynet within 72 hours, and to you without undue delay if the risk is high.
    Read the full page
  • Privacy supportAll of GalaxyXploreWhere to ask about your personal data.
    The short version
    • One place to ask. Write to us through the contact form and choose Privacy and my data.
    • A clear time limit. We aim to reply within a few working days, and answer formal data requests within one month.
    • We check it’s you. We reply to the email address on your account, or ask you to sign in.
    • Easy to leave a list. Every list email has a link to leave, which deletes your address.
    Read the full page
  • Account managementShopManaging or deleting your shopping account.
    The short version
    • Everything in one place. Manage orders, addresses, wishlist, subscriptions and profile under Your account.
    • Cancel subscriptions first. Deleting your account doesn’t cancel an App Store, Google Play or web subscription.
    • Delete when you want. Deleting deactivates the account at once. You can restore it for 90 days, then personal account data is erased.
    • The law keeps the receipts. Orders and invoices required by bookkeeping law stay, without the link to your account.
    Read the full page
  • Delete your dataNutrition appHow to delete your Nutrition data.
    The short version
    • Cancel subscriptions first. Deleting your data doesn’t cancel an App Store, Google Play or web subscription.
    • Delete in the app. More › Account › Delete my data. It’s free on every plan.
    • 90 days to change your mind. Your account is switched off at once and erased for good after 90 days.
    • No app? Ask us. Write to us through the contact form from your account’s email address. We do it within one month.
    Read the full page
  • Food data sourcesNutrition appWhere the food numbers in Nutrition come from.
    The short version
    • Numbers from named sources. Calories and macros come from the food databases listed on this page.
    • AI names the food, never the nutrition. In a photo it recognises each food and estimates the portion; calories and macros always come from our food database.
    • Every source credited. Each source is listed with its licence and credit line.
    Read the full page

Company details

GalaxyXplore is a brand of Ovongiz AS, a company registered in Norway.

Company
Ovongiz AS
Role
Seller on galaxyxplore.com. We keep personal data only to provide our services, in line with the GDPR.
Organisation number
920 400 949
Register
Foretaksregisteret (the Register of Business Enterprises), Brønnøysund Register Centre
Address
Dueveien 2, 1718 Greaker, Norway
Email
[email protected]

The quickest way to reach us is the contact form. You get a reference number, and we reply by email.

Open the contact form