01How to ask
Write to us through the contact form and choose Privacy and my data. You get a reference number, and we reply by email.
02What to include
Tell us what you want: for example a copy of your data, a correction, or deletion. Give the email address on your account, and an order number if your question is about an order.
Never send passwords, card details or health records. We don’t need them, and we won’t ask for them.
03How we check it’s you
Before we share or change your data, we make sure the request comes from you. We reply to the email address on your account, or ask you to sign in. If that isn’t enough, we may ask for a little more information, and only what we need.
04How fast we answer
We aim to reply within a few working days. Formal requests under the GDPR are answered within one month; complex requests can take up to two more months, and we tell you within the first month if so. The GDPR and your rights page explains each right.
Your rights, as actions
Some are in the app. For the rest, write to us through the contact form. We answer data requests within one month.
- Get a copyExport your Nutrition data in the app, free on every plan. For shop data, ask us.Ask for a copy
- Delete itNutrition data in the app, your shopping account under Your account. Either can be restored for 90 days.How deleting works
- See itAsk us what we hold about you.Ask us
- Correct itAsk us to correct anything that is wrong.Ask us
- Limit or objectWithdraw consent for health data in the app, or ask us to limit how we use your data.Ask us
- ComplainTo Datatilsynet in Norway, or to the data protection authority where you live.Datatilsynet
Asking about your data should be easy. So it's one form.
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