Delete your data

01Cancel your subscription first

• App Store: on your iPhone, open Settings, tap your name, then Subscriptions.
• Google Play: open the Play Store, tap your profile, then Payments and subscriptions › Subscriptions.
• On galaxyxplore.com: Your account › Subscriptions › Manage web subscription. This includes a family or organisation plan you pay for.

02In the app

Open GalaxyXplore Nutrition, then More › Account › Delete my data. It's free on every plan.

On galaxyxplore.com, sign in and delete your account under Your account. It's the same account, so either way deletes both.

03What happens

1. 1Your account is switched off at once and your data is hidden from the app.
2. 2For 90 days you can restore it, from the link in the email we send you or from the app on the same phone.
3. 3After 90 days your account and personal data are erased for good.

Records the law requires us to keep, such as payment records, are kept only as long as the law says.

04Family plans, organisations and referral rewards

If you're on someone else's family or organisation plan, leave it first under Your account, so your seat is released. The owner's plan continues for everyone else. Deleting your data doesn't take you off the plan by itself.

Free days of Nutrition Pro from the referral programme that you haven't used end when your account is erased. The referral record stays only as one-way hashes, so a friend's discount can't be claimed again with a new account.

05No longer have the app?

Write to us through the contact form, using the email address on your account, and ask us to delete your data. We do it within one month and confirm by email.