Support

01Watch questions

• Why won’t my GXS3 pair with my phone?+

  Turn Bluetooth on, keep the watch close to your phone, and open the GalaxyXplore Watch app to start pairing. If the watch was paired with another phone before, forget it in that phone’s Bluetooth settings first.

• Why don’t notifications reach my watch?+

  Keep Bluetooth on and allow notifications for the GalaxyXplore Watch app. Some apps also need their own notification permission in the Watch app or on your phone.

• How long does the battery last?+

  Up to 15 days, depending on your settings and use. Continuous heart-rate tracking and a bright, always-on display use more power. Charge it with the magnetic cable in the box.

• Can GalaxyXplore Nutrition use my watch data?+

  Yes. With the Nutrition Pro plan, GalaxyXplore brings your nutrition, daily activity, and sleep together in one place, with Apple Health and Google Health Connect integration. Get a clearer picture of your daily habits and make more informed choices for a healthier lifestyle.

• Can I swim or shower with the GXS3?+

  No. The GXS3 is rated IP67: it is protected from dust, rain and splashes. It is not made for swimming, showering or diving.

• How do I activate the three months of Nutrition Pro?+

  Your owner code is in your order confirmation email. Redeem it in the GalaxyXplore Nutrition app; the owner code section on this page has every step.

• Why can’t I ship my order to an EU country?+

  Orders paid in NOK ship to Norway only. To ship to an EU address, switch the currency to EUR on the product page before you check out.

• How do I get a VAT invoice?+

  Write to us through the contact form with your order number and billing details. We reply by email.

02Orders and delivery

• Where is my order?+

  Your order confirmation email has your order number. Once the parcel leaves Norway, we send the tracking. You can also find your order with the order number and your email, or see it in your account.

• How long does shipping take?+

  We ship from Norway. Delivery times and prices for each country are on the GXS3 page, and checkout shows them before you pay.

03GalaxyXplore Nutrition

Log meals by search or by hand on every plan, and by photo or barcode with Nutrition Pro, the app’s paid plan. AI names the food in a photo and estimates the portion; fixed formulas work out calories and macros from our food database. Your daily coach tip comes from your own food log.

• How accurate is the AI food recognition?+

  Our AI names each food in your photo, estimates the portion and shows how sure it is. Calories and macros then come from our food database, worked out for that portion by fixed formulas. If something looks off, change the portion before you save.

• What does Nutrition Pro include?+

  Nutrition Pro is the app's paid plan. It logs 100 foods a day instead of 7, adds barcode scanning and 10 AI photo scans a day, reads watch data from your phone's Health app and keeps 365 days of history. Compare Free and Pro.

• How do I cancel Nutrition Pro?+

  Bought in the app: cancel in your App Store or Google Play subscription settings. Bought on the web: use "Manage subscription" in the app, or Subscriptions in your account on galaxyxplore.com. Either way, Pro stays until the end of the period you paid for.

• How do I get a refund?+

  App Store and Google Play purchases are refunded by Apple or Google under their rules: ask Apple or Google Play. Bought on galaxyxplore.com? The returns page explains your right to withdraw, and the contact form reaches us about anything else.

• Why aren't my watch steps or sleep showing in Nutrition?+

  Open the GalaxyXplore Watch app so it syncs, and check that it may write to Apple Health or Health Connect. GalaxyXplore Nutrition reads only the data the Watch app wrote there, and reading watch data needs Nutrition Pro.

• How do I export or delete my data?+

  In the app, on every plan. To export: More › Privacy Centre › Export my data. To delete: More › Account › Delete my data.