Terms of service

01Who we are

GalaxyXplore is a brand of Ovongiz AS, a company registered in Norway. Ovongiz AS is the seller on galaxyxplore.com and provides the GalaxyXplore Nutrition app. Our company details are on the legal information page.

02What these terms cover

Buying on galaxyxplore.com: the first part below. Using GalaxyXplore Nutrition: the second part. Campaign bundles, the referral programme, family and organisation plans, and free access by invitation: the third part. Apple’s and Google’s store terms also apply to purchases in the app.

03Trademarks and content

The text, images and design of galaxyxplore.com and its pages are © Ovongiz AS. You may read them, link to them and print a page for your own use. Copying, republishing or reusing our content, in whole or in part, needs our written permission.

GalaxyXplore, the names of our products and apps, and the line Be Your Next. are trademarks of Ovongiz AS. Please don’t use them in a way that suggests we endorse or work with you.

Apple Health and App Store are trademarks of Apple Inc. Health Connect and Google Play are trademarks of Google LLC. Stripe is a trademark of Stripe, Inc. Other names belong to their owners. We name them only to say that our products work with them or are sold or paid for through them.

Want to use our content or names, for example in an article? Write to us through the contact form.

04Contract

The contract is formed when payment succeeds on Stripe Checkout. You receive an order confirmation email with your order number and, for GXS3 orders, your owner code.

05Prices and currency

Prices include VAT and are shown in EUR or NOK. The currency on the product page is the currency you check out in. A NOK checkout ships to Norway only; a EUR checkout ships to Norway and the EU.

Your order confirmation email shows the total including VAT.

06Payment

Payment is taken by Stripe on a hosted Checkout page. We never see your full card number. Card brands and wallets shown are those Stripe offers for your country.

07Delivery

We ship from Norway. Standard and express options, prices and estimates are summarised on the product page and shown again in Checkout. Standard shipping is free from €99 / 990 kr goods value; express is never free.

0814-day withdrawal

You may withdraw within 14 days of delivery without giving a reason. Ask for a return number through the contact form before sending the watch back. See the returns page for fees and the model withdrawal form.

09Warranty and complaints

Your statutory consumer rights apply. Some products come with a warranty from us on top of those rights; each product’s page states it. The warranty page explains your rights and how to claim. For complaints, write to us through the contact form.

10Governing law and complaints

Norwegian law applies, without limiting mandatory consumer protections in your country of residence in the EEA.

If we can't solve a complaint together, you can take it further free of charge. In Norway: Forbrukerrådet (forbrukerradet.no) mediates, and the Consumer Disputes Commission (Forbrukerklageutvalget) decides. In Italy: an approved consumer ADR body, or the court where you live. Within the EEA you can also get free help from the European Consumer Centre in your country.

11What the app is, and isn't

GalaxyXplore Nutrition is a food log with planning and coach tips. It is not a medical service and doesn't diagnose, treat or prescribe. AI estimates can be wrong; check them and adjust before you save. Talk to a health professional about health questions.

12Who can use it

You need to be at least your country's age of digital consent (13 to 16). Keep your sign-in to yourself.

13Free and Pro

Free logs 7 foods a day by manual entry and search. Pro logs 100 foods a day, adds barcode scanning and the other features listed on the Free and Pro page. Pro costs €12.99 a month or €59.99 a year, VAT included. There is no free trial. Export, delete, the Privacy Centre and withdrawing consent are free on every plan.

14Renewal and cancelling

Pro renews automatically for the same period and price until you cancel. Cancel at least 24 hours before the period ends: in your App Store or Google Play settings, or, for a web purchase, through "Manage subscription" in the app or Subscriptions in your account on galaxyxplore.com. Pro stays until the end of the period you paid for.

15Where you bought it, refunds and your right to withdraw

A subscription bought in the App Store or Google Play is billed by Apple or Google, and their terms govern its billing, cancelling and refunds. Refunds for these purchases are decided by Apple or Google under their rules.

A subscription bought on galaxyxplore.com is paid through Stripe. You can manage or cancel it under Your account › Subscriptions. For web purchases you have the EU 14-day right of withdrawal. A refunded or disputed purchase ends Pro.

16Owner codes and offers

An owner code works once and adds a Pro period. One introductory offer per person per offer group. Codes have no cash value.

17Your content

What you log is yours. You give us the right to store and process it to run the app for you, as the privacy policy describes.

18Our responsibility

We work to keep the app available and the numbers right. Your rights under consumer law stay in force.

19Changes and contact

If these terms change in a way that matters, we tell you in the app first. Questions? Write to us through the contact form.

20Campaign bundles

Now and then we sell a bundle on galaxyxplore.com for a limited time. The offer page states what is included, the price, the dates and the countries. These rules apply to every bundle unless its page says otherwise.

Our Black November offer, for example, is a GXS3 for €1 (11 kr) with a year of Nutrition Pro at the normal annual price and flat-rate shipping.

• Who can buy: you must be 18 or over and live in a country the offer is sold in (for Black November, Norway and Italy). Bundles with Nutrition Pro are for new Nutrition Pro customers.
• One per customer: one bundle per person, account, email address, delivery address and payment card. We may cancel an order that breaks this rule and refund it in full.
• While units last: each offer has a set number of units and runs only within its stated dates.
• Nutrition Pro starts when your payment succeeds and renews each year at the normal annual price unless you cancel. You can cancel renewal at any time under Your account › Subscriptions. Pro then runs to the end of the year you paid for, and the watch is yours.
• Right of withdrawal: you can withdraw within 14 days of receiving the watch. Return the watch and we refund the full amount you paid for the bundle; Nutrition Pro then ends. You pay the cost of returning the watch, unless it is faulty.
• If the watch has been handled more than needed to try it, we may deduct for the loss in value.
• To withdraw, ask for a return number through the contact form, as the returns page describes.

21Referral programme

Members can share a personal invite link with friends. These rules apply:

• Adults only: you and your friend must both be 18 or over.
• Your friend gets a discount on their first Nutrition Pro payment on galaxyxplore.com, as shown on the invite page. It is for new Nutrition Pro customers.
• You get 30 free days of Nutrition Pro after your friend’s first paid period renews, up to 5 rewards a year.
• No self-referral: your own accounts, email addresses and sign-ins don’t count.
• We may review, hold or reject a referral that looks like misuse, for example a refunded or disputed purchase or repeated sign-ups.
• Rewards are free days of Nutrition Pro. They are never paid out as cash and never given as credit on App Store or Google Play subscriptions.
• We may change or end the programme. Changes don’t affect rewards you have already earned.

22Family plans

A family plan gives Nutrition Pro to each person on it. It is bought on galaxyxplore.com.

• Seats: a Couple plan has 2 seats and a Family plan has 5, both including the owner.
• The owner pays, and invites members by email. Members confirm with a one-time link, need their own GalaxyXplore account and must meet the account age rule for their country.
• The plan covers billing only. The owner never sees members’ meals, body, health or nutrition data, or their account details.
• A member who is removed or leaves keeps Nutrition Pro to the end of the paid period, for at most 30 days.
• If the plan ends, everyone on it keeps Nutrition Pro for 30 days. If the owner deletes their account, members keep it until the paid period ends, and for at least 30 days.
• One plan per person: you can be on one family plan at a time.
• The owner manages and cancels the plan under Your account › Family plan.

23Organisation and partner plans

Companies, clubs and clinics can buy seats for their people on galaxyxplore.com.

• This is a business purchase. The buyer gives the organisation’s name, a billing email and, where it has one, its VAT number. Stripe sends the invoices.
• The 14-day right of withdrawal for consumers doesn’t apply to business purchases.
• Admins invite people and manage seats. They never see members’ meals, body, health or nutrition data.
• A member who is removed keeps Nutrition Pro to the end of the paid period, for at most 30 days. If the plan ends, everyone on it keeps Nutrition Pro for 30 days.
• Partner seats are given by us for a set period. They end on the stated date, with no extra days.

24Free access by invitation

We sometimes invite guests and influencers to use Nutrition Pro free of charge for a set period.

• The invitation is personal and can’t be transferred. It arrives as an email with a one-time link; we never send a code.
• The link works for 14 days. Access starts when you confirm and lasts for the period stated in the email.
• You need a GalaxyXplore account and must meet the account age rule for your country.
• We may end the access early if it is misused or was obtained by fraud.